DELIVERY

COVID-19 ANNOUNCEMENT

Please note due to the COVID-19 second wave we are experiencing a high volume of orders.

Delivery times may be longer than normal and we are sorry for any inconvenience caused.

We recommend you order in plenty of time for Christmas delivery.

We regret we cannot currently take orders over the phone for next day or 1st class delivery.

For quicker delivery options please order online.

You can read all the latest updates from our Founder Susan Johnson by clicking here.

CURRENT DELIVERY UPDATE

Our current FREE delivery offer ends 23rd December 2020.

Next day or 1st class delivery are currently available for online orders only.

Orders placed online will arrive more quickly than orders placed on the phone.

FREE Standard UK Delivery

(Normally £3.95)
  • Online orders allow 4 working days for in-stock items.

    Phone orders please allow 10-14 working days.

First Class Delivery

(Normally £4.50)
  • Currently only available for online orders.

    Your parcel will arrive within 1-3 working days for in stock items.

Next Day Delivery

(Normally £9.00)
  • Currently only available for online orders.

    Expect your parcel before 1pm for orders placed before 4pm Mon-Thu.

Europe

£7
  • A signature will be required. Please allow 5-10 days.

    Please see below for a full list of countries we deliver to below in the delivery FAQs.

Rest of the World

£13
  • A signature will be required. Please allow 7-10 days.

    During COVID-19 outbreak this may take up to 7-14 working days.

Click & Collect

From Malton Shop
  • Click & Collect and we email you when it's ready for collection.

    You are welcome to collect from our warehouse while our shop is shut.

DELIVERY FAQ

Mainland UK
Standard Delivery 4-5 Days by Royal Mail.

Royal Mail First Class delivery takes 1-2 days.

UK Next Working Day & Saturday
Your Royal Mail Special Delivery parcel will arrive next working day by 1pm for orders placed by 3pm Monday to Thursday. Please see Next Day Delivery Exceptions for more information. 

Europe Delivery
5-12 Days Royal Mail International

Rest of World
10-16 Days Royal Mail International

Standard UK delivery is by Royal Mail and will be delivered within 4 working days for in stock items.

We use Royal Mail to deliver your parcels.

Standard and 1st Class deliveries do not require a signature.

Next Day, Europe and International deliveries do require a signature upon arrival.

Parcels containing up to two vests or small tops will fit through some letter boxes. Larger orders and underwired bras, are sent in a box to protect the contents.

If you are out and your parcel won't fit through the letterbox, your postman will leave a card. Please follow the instructions on the card to arrange redelivery. Alternatively you may wish to specify a safe place or delivery instruction for the parcel. See below.

When you select your delivery method, there is an option to specify a delivery message for your postman. You can type a short message which we will put on your parcel, for example, "Leave in shed if out" or "Leave with No.12"

Occasionally an item may be out of stock. We will despatch in stock items immediately and any remaining items will follow in a separate despatch. We will advise by email should your item be temporarily out of stock. Please be assured you will only pay once for delivery where applicable.

For a temporary period payment will be taken from your credit card when you place your order online.

No, you will only be charged postage (if applicable) once on your order no matter how many parcels we despatch it in.

Yes, we can deliver your parcel to any residential, work or business address. Please ensure that the full address is included and any delivery instructions are also enclosed.

Yes, however this can be removed for discretion, simply tick "Anonymous Shipping" when checking out.

Yes, please specify an alternative delivery address when checking out and we will be delighted to send your parcel straight away. A gift receipt will be included.

We now have a "Click & Collect from our Malton shop" option on the secure checkout page.

Simply select Click & Collect when you check out and we will phone you when your order is ready for collection. Please come to the shop with the card you placed the order with to confirm your identity. The shop is open Mon – Fri 9am to 5pm and Saturday 9am to 4pm

Our shop address for picking up your order is Malton Enterprise Park, 6 Cherry Farm Close, Malton, YO17 6AD. If you have any questions please contact our customer care team on 01439 770040.

Yes we do, delivery times will vary depending on the final destination. Please ensure you enter the recipient address correctly.

Yes, we do please see below for a full list of the counties we deliver to.

European countries we deliver to Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International countries we deliver to Antigua and Barbuda, Australia, Bahamas, Bahrain, Barbados, Brazil, British Virgin Islands, Canada, Cayman Islands, Falkland Islands, Faroe Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, United States.

We regret we cannot be held responsible for any customs or import charges levied once your parcel reaches your country.

Every year we despatch thousands of parcels and it is rare for parcels to be delayed or go missing.

Next day deliveries are fully tracked and should be delivered by 1pm. If your parcel does not arrive we will track this for you. Please call us on 01439 770040.

For 2nd Class parcels please allow up to 7 working days for delivery. Please check around your property and with neighbours, your parcel may have been left. Occasionally Royal Mail return parcels to the local post or sorting office for collection without leaving a card. We ask that you check all these options. Please call us on 01439 770040 should your parcel not be in any of these places. We are always happy to help.

Next Day Delivery is not available in the UK islands, Scottish Highlands and Islands and BFPO. Or in the following postcodes:

BT1 – 99, GY1 – 99, HS1 – 8, HS9 – 99, IM1 – 99, IV21 – 23, 26, 27, 40, 52, 53, 54, IV41 – 51, 55, 56, JE1 – 99, KA27, 28, KW15 – 17, PA41 – 49, PA60, PA61 – 75, 77, 78, PA76, PH1 - 99, PH41 (2), 42, 43, 44 TR21 – 25, ZE1 - 99.

The products that are included in this offer are the products marked 'MULTIBUY'.If an item is returned that brings the total spend below the qualifying level, the offer value may be deducted from any refund. Gift Vouchers, Sale and Clearance items are excluded from this offer. Previous purchases are not eligible for this offer. Multibuy offers are not to be used in conjunction with any other offer.

If you have any questions, please call customer services 01439 770040 (Mon to Fri - 9am to 5.30pm and Sat  - 9am to 4pm) or email info@belladinotte.com