GUARANTEE & RETURNS

LATEST NEWS

Our three-month extended free returns offer on orders despatched during March, April, May and early June has finished.

Our normal 28 day returns policy on full price items and 14 days on sale items came back into effect on orders despatched after 16th June.

Orders containing sale items are excluded from our free returns offer.

We hope you will be completely happy with your purchase. However, if you find your Bella di Notte order is unsuitable, we would be happy to exchange the goods or refund your money.

Simply return the goods unused/unworn with all swing tags attached and in their original condition within 28 days of receipt.

Unfortunately we are unable to accept returns of opened socks or hosiery. Items must be returned in their original packaging unopened and with original labels still intact. Your statuary rights are not affected.

If you wish to return an item that's part of a multi-buy offer then your order will no longer qualify for the saving. You will be refunded the cost of the returned item minus the saving in the multi-buy. 

Please call us if you would like to place an exchange order. 

During COVID-19 outbreak please allow up to 14 days for returns due to a reduced workforce in the warehouse.

RETURN POSTAGE

We offer FREE returns on UK orders for full priced items. Items must be returned within 28 days from original purchase date.

A pre-printed returns label is provided on qualifying orders, at the bottom of the dispatch note enclosed with your
package.

We strongly recommend you obtain a proof of posting from the post office, as we cannot be held responsible for items
that go missing in the post. Returns are sent at your own risk.

It is best to place a new order on the internet or phone us with your exchange order. Please enclose the returns form
with your package (this can be found on the back of the despatch note sent with your goods) and detail what action
you require us to take be it a refund or exchange.

If you have misplaced the returns form please enclose your name, address and contact details.

Return parcels to:

Bella di Notte Ltd
Malton Enterprise Park
6 Cherry Farm Close
Malton
YO17 6AD

Any comments you may have to help us improve our products or services are very welcome, we are very keen to
do our best for our customers.

If you have any questions regarding returning or exchanging an item, please call customer care  on 01439 770040
or email us - info@belladinotte.com