GUARANTEE & RETURNS

LATEST NEWS

Returns processing is back to normal. We are now processing returns 48 hours after receipt to allow for parcel quarantine time.

You should experience very little delay in refunds.

Any queries please call our Customer Care Team 01439 770040 Mon-Fri 9am-5.30pm Sat 9am-4pm.

As people are buying Christmas presents earlier due to COVID-19 we have extended our returns poilcy for Christmas gift purchases only.

Any Christmas gifts purchased from Monday 12th October 2020 can be returned up to Friday 8th January 2021.

We hope you will be completely happy with your purchase. However, if you find your Bella di Notte order is unsuitable, we would be happy to exchange the goods or refund your money.

Simply return the goods unused/unworn with all swing tags attached and in their original condition within 28 days of receipt.

Unfortunately we are unable to accept returns of opened socks or hosiery. Items must be returned in their original packaging unopened and with original labels still intact. Your statuary rights are not affected.

If you wish to return an item that's part of a multi-buy offer then your order will no longer qualify for the saving. You will be refunded the cost of the returned item minus the saving in the multi-buy. 

Please call us if you would like to place an exchange order.

RETURN POSTAGE

We offer FREE returns on UK orders that contain full priced items only.

Orders containing sale items are excluded from our free returns offer.

Items must be returned within 28 days from original purchase date.

A returns label is provided on the despatch note enclosed in your parcel.

We strongly recommend you obtain a proof of posting from the post office, as we cannot be held responsible for items
that go missing in the post. Returns are sent at your own risk.

EXCHANGES

It is best to place a new order on the internet or phone us if your require an exchange. 

If you have misplaced the returns form please enclose your name, address and contact details.

Return parcels to:

Bella di Notte Ltd
Malton Enterprise Park
6 Cherry Farm Close
Malton
YO17 6AD

Any comments you may have to help us improve our products or services are very welcome, we are very keen to
do our best for our customers.

If you have any questions regarding returning or exchanging an item, please call customer care  on 01439 770040
or email us - info@belladinotte.com