Delivery

Mainland UK
UK Standard Delivery 2 - 4 working days via Royal Mail Tracked.

UK Tracked 24 Delivery takes 1 - 2 days.

During sale or busy periods this might be extended to 5 - 7 working days.

UK Next Working Day
Delivery the next day on orders placed before 4pm Mon-Thur.

Please note a signature is required, without a signature the parcel will be returned back to the depot.

Weekend and bank holiday deliveries currently unavailable.

Please see Next Day Delivery Exceptions for more information. 

Europe Delivery
5-10 Days via Royal Mail International

Please note a signature is required, without a signature the parcel will be returned back to the depot.

Please note there may be an additional customs charge.

Rest of World
7-10 Days via Royal Mail International

Please note a signature is required, without a signature the parcel will be returned back to the depot.

*For non US orders, custom charges may apply.

UK Standard delivery via Royal Mail Tracked 48 takes 2 - 4 days for in-stock items. 

 You will be sent an email or SMS updates on your delivery. To track your delivery, click here.

We use Royal Mail to deliver your parcels.

Standard and Tracked 24 deliveries do not require a signature.

Next Day, Europe and International deliveries do require a signature upon arrival.

Parcels containing up to two vests or small tops may fit through some letter boxes.

Larger orders and underwired bras, are sent in a box to protect the contents.

If you are out and your parcel won't fit through the letterbox, your postman will leave a card. Please follow the instructions on the card to arrange redelivery.

Please note your parcel will be returned back to the depot if you are not in.

Occasionally an item may be out of stock. We will despatch in stock items immediately and any remaining items will follow in a separate parcel.

Please be assured you will only pay once for postage, however many parcels it involves.

We will advise you by email or phone should your item be temporarily out of stock or if there will be any further delays.

Whether you are ordering for both available and pre-order item(s), payments will be charged from your card when you place your order online.

No, you will only be charged postage (if applicable) once on your order no matter how many parcels we despatch it in.

Yes, we can deliver your parcel to any residential, work or business address. Please ensure that the full address is included and any delivery instructions are also enclosed.

Yes, please specify an alternative delivery address when checking out and we will be delighted to send your parcel straight away. A gift receipt will be included.

We now have a "Click & Collect from our Malton shop" option on the secure checkout page.

Simply select Click & Collect when you check out and we will phone you when your order is ready for collection. Please come to the shop with the card you placed the order with to confirm your identity. The shop is open Mon – Fri 9.30am to 4.30pm and Saturday 9.30am to 3.30pm

Our shop address for picking up your order is Malton Enterprise Park, 6 Cherry Farm Close, Malton, YO17 6AD. If you have any questions please contact our customer care team on 01439 770040.

Yes we do, delivery times will vary depending on the final destination. Please ensure you enter the recipient address correctly.

Yes, we do please see below for a full list of the counties we deliver to.

European countries we deliver to Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International countries we deliver to Antigua and Barbuda, Australia, Bahamas, Bahrain, Barbados, Brazil, British Virgin Islands, Canada, Cayman Islands, Falkland Islands, Faroe Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, United States.

We regret we cannot be held responsible for any customs or import charges levied once your parcel reaches your country.

Every year we despatch thousands of parcels and it is rare for parcels to be delayed or go missing. UK Next Working Day deliveries are fully tracked. If your parcel does not arrive we will track this for you. Please call us on 01439 770040.

For UK Standard parcels please allow up to 7 working days for delivery. Please check around your property and with neighbours, your parcel may have been left. Occasionally Royal Mail return parcels to the local post or sorting office for collection without leaving a card. We ask that you check all these options. Please call us on 01439 770040 should your parcel not be in any of these places. We are always happy to help.

Next Day Delivery is not available in the UK islands, Scottish Highlands and Islands and BFPO. Or in the following postcodes:

BT1 – 99, GY1 – 99, HS1 – 8, HS9 – 99, IM1 – 99, IV21 – 23, 26, 27, 40, 52, 53, 54, IV41 – 51, 55, 56, JE1 – 99, KA27, 28, KW15 – 17, PA41 – 49, PA60, PA61 – 75, 77, 78, PA76, PH1 - 99, PH41 (2), 42, 43, 44 TR21 – 25, ZE1 - 99.