General FAQs
How do I enter my offer code?
Within your bag, at the bottom there is a discounts section. Click the + icon to open the tab, input your discount code and click apply.
How long does it take for my refund to go back into my account?
We process returns as quickly as possible, normally within 2 working days of receipt. During sale or busy periods this might extended to 5 - 7 working days. Refunds are usually credited to the original method of payment. The speed on which you receive your refund into your account is dependant on the processing time of your bank, please allow up to 10 days for the money to show in your account.
Where is your shop located?
Our shop is located on Malton Enterprise Estate, 6 Cherry Farm Close, Malton, YO17 6AD
If I buy something online, can I return it to the shop?
Yes, you can, items purchased online can be returned in-store, just bring the item along with your order confirmation or receipt and our team will be happy to assist you.
I do not want to receive any more promotional emails. How do I unsubscribe?
Depending on the type of email provider you use, there will be the option to unsubscribe at the very top of the email we have sent or within the T's & C's at the bottom.
I don’t want to receive the catalogue through the post anymore. How do I stop the subscription?
To be removed from our catalogue mailing list, please contact our customer care team via email info@belladinotte.com or phone 01439 770040.
Can I get a catalogue through the post?
Yes, click here to request a catalogue.
Where is the catalogue code located on the catalogue?
At the top right corner of the back cover.
