Returns FAQs

Yes, you can, items purchased online can be returned in-store, just bring the item along with your order confirmation or receipt and our team will be happy to assist you.

Items purchased in-store can be returned using the free return label for a refund, just make sure you include your returns note inside the parcel. Because shop purchases are processed differently from online orders our team will need to contact you to securely confirm the payment card details used in-store so we can issue your refund.

You will receive a Royal Mail pre-paid UK Tracked returns label on the bottom right of your despatch note.

1. Complete the returns form indicating the reason for the return and include it in your parcel.

2. Attach the Tracked Returns label to your parcel and take it to your local Post Office, they will give you a receipt of posting containing your tracking code.

Please keep this safe as it is your proof of posting, alternatively we can arrange a free Royal Mail Collection for you.

Please do not post your return in a letter box as it cannot be tracked.

Please ensure returned items are unused and have all labels and swing tags attached. We are unable to accept the return of opened hosiery and socks.

Briefs cannot be returned for hygiene reasons.

You can arrange a UK returns collection directly with Royal Mail, who will collect your parcel on a prearranged date.This service is FREE, click here for details. You can also print a UK returns label or label less QR code to use when handing over your return parcel at the Post Office.

Unfortunately we don’t offer exchanges. You’re welcome to return your item for a refund and place a new order for the product you’d like instead.

28 days for full price items and 14 days for sale items from date of receipt.

We’re sorry if your item isn’t as expected. If you believe you’ve received a faulty or defective product, please contact our Customer Care Team as soon as possible. We will be happy to discuss arranging a replacement, repair or refund (if applicable) depending on the issue and our return policy. To help us resolve the problem quickly please provide your order number, a description of the fault and photos where possible.

We process returns as quickly as possible, normally within 2 working days of receipt. During sale or busy periods this might extended to 5 - 7 working days. Refunds are usually credited to the original method of payment. The speed on which you receive your refund into your account is dependant on the processing time of your bank, please allow up to 10 days for the money to show in your account.

Yes, providing paperwork is included from one of the orders and all orders were placed on the same account.

Once we receive your returned items your gift voucher will be reinstated to redeem on your next order.