Technical Issues FAQs

If you're unable to login to your account, first check that the email address you are using to try login is the same as the one used on the account.

You will receive a verification code to your email address to login, if you are not receiving the email please contact us for help.

First you will need to login to your account by clicking the icon in the top right corner. Once you log in, if you click the icon again and select 'Profile'. This will take you to your account where you can edit your informaton. Simply click the pencil icon and edit.

Please ensure we have your correct email address and you have checked the junk folder.

Please contact us if you continue to have this issue.

You can insert your email address in the sign up box on the bottom of our website.

There is an option to unsubscribe in the email we have sent.

On the marketing emails we send out, there is a unsubscribe link within the T's & C's on the bottom of the email.

Depending on your email provider, there may be an unsubscribe option at the top of the email.

If you are still unsure how to unsubscribe, please contact our friendly customer care team who can help.

Yes, under GDPR regulations, you have the right to request deletion of your personal data at any time. To do this, please contact our team with your request, and we’ll permanently remove your account and associated information from our system. 

Please note that we may retain certain details if required for legal, accounting, or order fulfilment purposes, as outlined in our privacy policy.